Login
Shopping cart
Free shipping on orders over €75 in the United Kingdom
Pay easily via Credit card, PayPal or bank transfer
Right to return within 14 days
Yarn always comes from the same dye lot

Complaints

The goal of Yarnplaza.com is to become the most customer-friendly online store for knitting and crochet. This is why we see a complaint as an opportunity to turn a dissatisfied or disappointed customer into a satisfied customer and to improve our service.
 
We promise to do our utmost to deal with your complaint appropriately. The offered solution always depends on the type and cause of the complaint.
 
Complaints policy
Do you have a complaint about Yarnplaza.com, a product, our service, or a delivery?

Please send an email to info@yarnplaza.com including:

  1. A clear description of the nature of your complaint;
  2. Any necessary details concerning your order;
  3. Your personal details, so that we know where to reach you during office hours.

 

We aim for a speedy resolution of any complaints and will reply as soon as possible, but always within 14 office days. For more information, please go to our General Terms and Conditions.

Online dispute resolution
We recommend you to firstly notify us of your complaint by sending an email to info@yarnplaza.com. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Valuedshops.com (www.valuedshops.com). Valuedshops will mediate for free. Furthermore as of February 15th 2016 residents living in the EU can use the European Dispute Resolution Platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/consumers/odr/“, but we would advise to contact Valueshops.com first.

Blog

Find top tips and inspiration for all kinds of handcraft techniques.

Wool & Yarn

Wool and yarn from high quality brands like Stylecraft, Drops, Lana Grossa, Yarn and Colors and Katia. Knitting and crocheting starts with Yarnplaza!

Newsletter

Receive our weekly newsletter with free patterns, inspiration, special offers and lots more. Subscribe now!

EN - Voorpag - merken slider
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy
EN - Voorpag - merken slider  - copy

Shopping cart

Clear filters

Filter

Cancel
Confirm
20201202 01:41:13 PC22False0FalseTrue0