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We aim for a speedy resolution of any complaints and will reply as soon as possible, but always within 14 office days. For more information, please go to our General Terms and Conditions.
Online dispute resolution
We recommend you to firstly notify us of your complaint by sending an email to firstname.lastname@example.org. With complaints that cannot be solved in joint consultation, the consumer has the possibility to contact Valuedshops.com (www.valuedshops.com). Valuedshops will mediate for free. Furthermore as of February 15th 2016 residents living in the EU can use the European Dispute Resolution Platform to submit a complaint in order to reach an out-of-court settlement. This platform is available on http://ec.europa.eu/consumers/odr/“, but we would advise to contact Valueshops.com first.