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Are you unhappy with your purchase? Then you may return your order or part of the order (excluding kits) within 14 days. You only pay the return shipping costs. You may return your order without providing any reason, but your feedback is very important to help us improve our services.
The return period of 14 days begins on the day you received your order. You may return your order within this period.
Please note: We only accept unopened or undamaged products in their original packaging. All crochet, knitting and yarn kits must be returned in their entirety. All products from the relevant kit must be returned unused. If any products from the kit have been used, we are unfortunately unable to accept your return.
I want to return my order, what should I do now?
Please note: If you return part of your order, we will only credit this part without the shipping costs. If you return the whole order, you will receive a refund of the shipping costs.
Our customer service is happy to answer your questions. Contact us by phone on 0031 (0) 418 - 72 13 13 or by email at firstname.lastname@example.org.