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Right to return within 14 days
Yarn always comes from the same dye lot

Return policy

Are you unhappy with your purchase? Then you can return your order or a part of it (excluding kits) within 14 days without any costs, apart from the shipping fee. You do not have to provide a reason for returning your package, but your feedback would really help us improve our services.



Register a return

The return period of 14 days begins on the day you receive your package. During this 14-day period, you can register your package for return by filling in the form you find next to this information (computer users) or below this information (mobile users). Fill in the form as fully as possible, as only then can we begin to process your return.

Disclaimer: We only accept unopened, undamaged goods in their original packaging. All crochet, knitting and yarn kits are to be sent back complete. All of the relevant products must be returned unused. If any products from the parcel have been used, we cannot accept your return.



Return is requested, what do I do now?
  • ? After registering your return, you will receive an email with a return number.
  • ? Make sure all the products you are returning are packed in their original packaging. Then pack them into a cardboard box. Important: Write the return number you received clearly on your package
  • ? Return shipping costs are to be paid by you. Send your parcel to Attn: Return, Yarnplaza, Doornepol 5, 5301 LV, Zaltbommel, The Netherlands.
  • ? At the drop-off point you will receive a Track & Trace code which allows you to follow your package. This is also your proof of shipment. Make sure you keep this proof of shipment until we confirm that we have received your package.
  • ? As soon as we receive your package, you will receive a confirmation of receipt message. We will try to process your return as quickly as possible and within 14 days.

Please note: If you are only returning part of your order, we only credit this part without the shipping fee. If you return the whole order, you will receive the shipping fee back from us.



Questions?

Our customer service is available to answer any questions you have. You can call us on 0031 (0) 418 – 72 13 13 or you can email us at info@yarnplaza.com.

   
 
 
   
 
   
 
   
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