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Are you unhappy with your purchase? Then you can return your order or a part of it (excluding kits) within 14 days without any costs, apart from the shipping fee. You do not have to provide a reason for returning your package, but your feedback would really help us improve our services.
The return period of 14 days begins on the day you receive your package. During this 14-day period, you can register your package for return by filling in the form you find next to this information (computer users) or below this information (mobile users). Fill in the form as fully as possible, as only then can we begin to process your return.
Disclaimer: We only accept unopened, undamaged goods in their original packaging. All crochet, knitting and yarn kits are to be sent back complete. All of the relevant products must be returned unused. If any products from the parcel have been used, we cannot accept your return.
Please note: If you are only returning part of your order, we only credit this part without the shipping fee. If you return the whole order, you will receive the shipping fee back from us.
Our customer service is available to answer any questions you have. You can call us on 0031 (0) 418 – 72 13 13 or you can email us at firstname.lastname@example.org.