Return policy

Are you unhappy with your purchase? Then you may return your order or part of the order (excluding kits) within 14 days. You only pay the return shipping costs. You may return your order without providing any reason, but your feedback is very important to help us improve our services.

The return period of 14 days begins on the day you received your order. You may return your order within this period.

Please note: We only accept unopened or undamaged products in their original packaging. All crochet, knitting and yarn kits must be returned in their entirety. All products from the relevant kit must be returned unused. If any products from the kit have been used, we are unfortunately unable to accept your return.


I want to return my order, what should I do now?

• Make sure that the products you are returning are in their original packaging. Important: Always return the enclosed packing list. Also complete the return form, which you can download via the following link, and send it with your returned order: Return form.
• Send your package to Yarnplaza.com, attn. Return, Doornepol 5, 5301 LV, Zaltbommel, The Netherlands. You are responsible for the return shipping costs.
• At the drop-off point, you will receive a Track & Trace code with which to track your package. This is also your proof of shipment. Please keep this proof of shipment until you have received a message from us confirming that we have received your return.
• As soon as we have received your package, you will receive a confirmation of receipt from us. We will start processing your return as soon as possible and within 14 days.

Please note: If you return part of your order, we will only credit this part without the shipping costs. If you return the whole order, you will receive a refund of the shipping costs.

Questions?

Our customer service is happy to answer your questions. Contact us by email at info@yarnplaza.com.